Todays post is a haul, but also a recognition of excellent customer service. From working within customer service for the past 8 years I know that it is rare to hear of good customer service experiences, as it is always negative experiences that people remember and pass on to others. Today I am going to change that and tell you lovely girls about my wonderful visit to the Lush store in Eldon Square in Newcastle.
I decided to pop in to buy some little treats for my mum, and having not visited a lush store for sometime I took my time, browsing at many items. During this time, two members of staff came up to me asking if I needed any help, asking me about my day, and offering their advice and personal experiences with certain products. I noticed that the other members of staff we all interacting with the customers, showing demonstrations, talking about products etc.; no one in this store had a chance of being ignored.
I settled upon a facemask and a reusable bubble bar. When purchasing the product I was engaged in conversation with the server, the staff definitely weren’t having a conversation between themselves, like you see in many other high-street stores. I was told about how the products should be used, and about a campaign they currently are having against animal testing, offering me the chance to sign a petition and even write my name on their shop window in a sign of how many of us are against animal testing- which was a great personalised act.
Overall I left feeling I had been a valued, welcome customer; with a huge smile on my face; and even a spring in my step. One thing I really enjoy is excellent customer service, and I have to say that the girls in this Lush store were above and beyond my expectations.